The Policies

General Terms & Conditions

Instructors and classes are subject to change without notice. Please keep an eye on the MPOWER schedule for updates.

-MPOWER accepts Mastercard, Visa, American Express, cash or checks.

-All classes must be prepaid. A valid credit card is required for all accounts

-All class sales are final. Classes are not eligible for transfer, refund or exchange.

-For your safety, it is mandatory that clients wear socks with grippers. These are available for purchase at the studio or feel free to bring your own.

-For first time students (Welcome!), please arrive at least 10 minutes before the scheduled start time so that your instructor can provide a brief orientation of the equipment.

Monthly Unlimited Membership Terms

To purchase your Monthly Unlimited, log into your MindBody LINK account, go to Contracts and choose Monthly Unlimited.

-With the monthly unlimited membership, you can book up to 1 class a day, every day! Get ready to see a major change in each and every day you spend with us!

-If you are a monthly unlimited membership and either no-show or late cancel a class, your account will be charged $10.

-The monthly unlimited membership auto-renews every month.

-If you would like to cancel your monthly membership, simply log on to MindBody at least 3 days in advance of your renewal for the following month and cancel your package. If you need assistance call or email the studio.

Hello@mpowerbhm.com or 213-258- 7566

Class Cancellation Policy

Do you need to cancel your class reservation? No problem! Please just keep in mind that all classes require an 8-hour cancellation notice.

-Cancellations can be made on the phone with our front desk or click the link here to cancel your class via MindBody:

Go to My Info
Click My Schedule
Click Cancel next to the class time.

-If you have trouble cancelling or have any questions, call or email us:

hello@mpowerbhm.com, 213-258- 7566

-To cancel a class over the phone, you must speak with an MPower representative.

-We do not take cancelations via email or voicemail.

-Canceled classes cannot be switched within the 8-hour window, however you may show up as a walk-in for another class that same day and if a spot is available, it’s yours!

-We are sorry, but we do not offer refunds if you need to cancel within 8 hours of the class start time, you will lose that class credit.

Waitlist

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist.

-In order to do so, you must purchase a class or series. Insert link If you do not get a spot in the class, your account will be credited!

-When scheduling, choose “Yes, add me to the Waitlist.” If your plans change, please remove yourself from the waitlist.

-If a spot opens, you will be added to the class and receive an email confirmation:

-TO CHECK YOUR WAITLIST STATUS

Log into MindBody
Go to my info
Click My Schedule. If you go into the class it will say "Waitlist Unconfirmed."
If you do not want this class, be sure to remove yourself or notify us and we'll remove you.

-All classes have an 8-hour cancellation notice, so if you're added to a class from the waitlist at the last minute, be aware the 8-hour cancellation still applies.

-The waitlist closes 8 hours prior to that class start time.

-If you no longer want a spot in the class, you need to remove yourself from the waitlist 8 hours in advance of the class. If you are added to the class and fail to remove yourself in time, you will lose the class credit.