The Policies

 

 

General Terms & Conditions

 

Instructors and classes are subject to change without notice. Please keep an eye on the MPOWER schedule for updates.

-MPOWER accepts Mastercard, Visa, American Express, cash or  checks.

-All classes must be prepaid. A valid credit card is required for    all accounts

-All class sales are final. Classes are not eligible for transfer,  refund or exchange.

-For your safety, it is mandatory that clients wear socks with  grippers. These are available for purchase at the studio or feel  free to bring your own.

-For first time students (Welcome!), please arrive at least 10  minutes before the scheduled start time so that your instructor  can provide a brief orientation of the equipment.

 

 

Monthly Unlimited Membership Terms

 

To purchase your Monthly Unlimited, log into your MindBody LINK account, go to Contracts and choose Monthly Unlimited.

-With the monthly unlimited membership, you can book up to 1  class a day, every day! Get ready to see a major change in each and every day you spend with us!

-If you are a monthly unlimited membership and either no-show  or late cancel a class, your account will be charged $10.

-The monthly unlimited membership auto-renews every month.

-If you would like to cancel your monthly membership, simply  log on to MindBody at least 3 days in advance of your renewal  for the following month and cancel your package. If you need  assistance call or email the studio.

 Hello@mpowerbhm.com  or  213-258- 7566

 

 

Class Cancellation Policy

 

Do you need to cancel your class reservation? No problem! Please just keep in mind that all classes require an 8-hour cancellation notice.

-Cancellations can be made on the phone with our front desk or   click the link here to cancel your class via MindBody:

  • Go to My Info
  • Click My Schedule
  • Click Cancel next to the class time. 

-If you have trouble cancelling or have any questions, call or  email us:

  • hello@mpowerbhm.com, 213-258- 7566

-To cancel a class over the phone, you must speak with an  MPower representative.

-We do not take cancelations via email or voicemail.

-Canceled classes cannot be switched within the 8-hour  window, however you may show up as a walk-in for another  class that same day and if a spot is available, it’s yours! 

-We are sorry, but we do not offer refunds if you need to cancel  within 8 hours of the class start time, you will lose that class  credit.

 

 

Waitlist

 

If a class you’d like to take is full, we highly recommend putting yourself on the waitlist. 

-In order to do so, you must purchase a class or series. Insert  link  If you do not get a spot in the class, your account will be credited!

-When scheduling, choose “Yes, add me to the Waitlist.” If your  plans change, please remove yourself from the waitlist.

-If a spot opens, you will be added to the class and receive an  email confirmation: 

-TO CHECK YOUR WAITLIST STATUS

  • Log into MindBody
  • Go to my info
  • Click My Schedule. If you go into the class it will say "Waitlist Unconfirmed."  
  • If you do not want this class, be sure to remove yourself or notify us and we'll remove you. 

-All classes have an 8-hour cancellation notice, so if you're  added to a class from the waitlist at the last minute, be aware  the 8-hour cancellation still applies. 

-The waitlist closes 8 hours prior to that class start time.

-If you no longer want a spot in the class, you need to remove  yourself from the waitlist 8 hours in advance of the class. If you  are added to the class and fail to remove yourself in time, you  will lose the class credit.

 

 

Boutique

 

Thank you for shopping with us! See the below terms for purchases at the studio.

-Returns or exchanges are accepted within 45 days following  purchase.

-Returns will be made to card the item was purchased on or for  store credit.

-Gift cards are non-returnable.